Technical Support Specialist
1 month ago
Salary: £40,000 - £45,000
Location: Aberdeen
Work Arrangement: Initial on-site presence required for the first 6 months, with potential for hybrid work thereafter.
We are collaborating with a reputable organization seeking to enhance their IT department by adding an IT Support Technician to their dynamic team.
In this role, you will provide comprehensive technical assistance throughout the organization, catering to both local and remote teams, ensuring the delivery of exceptional support across the IT landscape.
Your responsibilities will include:
- Delivering advanced technical support across a diverse range of IT infrastructure, including hardware, software, and networking components.
- Diagnosing and resolving technical challenges efficiently.
- Offering support through both direct interaction and remote communication channels.
- Assisting with telecommunication technologies, including smartphones and tablets.
- Monitoring IT systems and identifying opportunities for enhancement.
- Visiting off-site locations to provide support, particularly during project implementations and upgrades.
- Contributing to various team initiatives, including IT projects and cybersecurity efforts.
Candidate Profile:
You should possess experience in an IT Service Desk capacity or a similar IT support role.
Demonstrated ability to troubleshoot a variety of software and hardware issues, both in-person and remotely.
Proficiency in the Microsoft ecosystem, including Office 365, Windows servers, Exchange, SharePoint, and Azure.
Familiarity with IP telephony systems is essential.
Knowledge of networking hardware, virtualization, and storage solutions is advantageous.
Experience in offshore environments is a plus, though training will be provided.
Given the nature of this position, it will be filled once a suitable candidate is identified.
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