Logistics Operations Manager
3 days ago
We are seeking an experienced Logistics Manager to join our team on a full-time, permanent basis. The successful candidate will be responsible for overseeing the day-to-day operational activities of the organisation, providing senior management support, and attending monthly SMT meetings.
Key Responsibilities:- Develop an understanding of the organisation's operational activities and provide support to senior management as needed.
- Oversee the selection, picking, packing, and dispatch of products available 24/7, including managing day service and out of hours dispatch operations.
- Act as the key relationship manager for all courier services, ensuring timely deliveries and addressing any delivery failures or issues.
- Support the development of packaging materials, identifying and utilising the most effective, efficient, and cost-effective packaging for products.
- Work with the Managing Director to support the development and expansion of logistics services.
- Develop and maintain strong relationships with suppliers, negotiate pricing, and manage the procurement process to ensure it is effective, efficient, and cost-effective.
- Continuously evaluate and adjust the stock range of both new and current products to optimise the supply chain.
- Manage stock items such as consumables, collection kits, stationery, uniforms, and general procurement.
- Ensure proper stock levels are maintained, oversee the dispatch and return of collection and event kits, and manage the stock management software system for accurate record-keeping.
- Responsible for equipment register for all equipment, and supporting the management of equipment within your department and other departments.
- Manage the maintenance and readiness of all charity vehicles and coordinate with the Managing Director to manage insurance-related matters for these assets.
- Oversee the maintenance and cleanliness of facilities in Loughborough, ensuring they meet the operational standards and requirements.
- Ensure all operations comply with the principles of Good Manufacturing Practice.
- Support the Quality Department in product recall processes, manage temperature monitoring of equipment, and handle non-conformance reviews and audits.
- Manage the logistics team, including Out of Hours Dispatch Assistants, ensuring effective scheduling and task allocation.
- Collaborate with the Training Department to ensure all team members receive necessary training and that annual reviews are conducted.
- Produce regular reports for the Managing Director, Senior Management Team, and Quality Department detailing logistics performance and strategic alignment.
- Maintain effective communication with key departments such as Laboratory, Customer Service and Quality to enhance service delivery and resolve operational challenges.
- Participate in an on-call rota for emergency and holiday cover, ensuring the organisation can respond swiftly to urgent supply needs.
- Appropriate managerial/business administration qualification
- Certified in Logistics, Transportation, and Distribution (CLTD)
- Knowledge of Good Manufacturing Practice (GMP)
- Familiarity with regulatory compliance and quality assurance processes
- Experience with procurement and stock management
- Proficient in all core aspects of Microsoft Office applications
- Proven experience in logistics and supply chain management, preferably in the veterinary or related healthcare sectors
- Full UK Driving licence
- Strong leadership and interpersonal skills to effectively manage and motivate a diverse team
- Excellent organisational and strategic planning abilities, with a keen eye for detail
- Ability to handle high pressure situations and complex logistical challenges with a solutions-oriented approach
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