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Adecco is seeking an experienced IT Support Specialist to join our team as an IT Technician. This is a full-time position, Monday – Friday 9:00 – 17:30, inclusive of a one-hour daily break, with a degree of flexibility required depending on the workload.
Key Responsibilities- IT Service Delivery: Deliver IT service solutions to our hospitality and retail customers, utilizing knowledge of bespoke IT deployments.
- Configuration and Testing: Configure and test IT hardware, including tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers.
- Troubleshooting and Diagnostics: Perform advanced troubleshooting and diagnostics where required, ensuring prompt resolution of technical issues.
- Build Optimisation and Solutions Implementation: Build optimisation, solutions implementation, and technical documentation to support the delivery of IT services.
- Quality Control and Scheduling: Manage personal tasks in line with a schedule of work and perform quality control checks in line with departmental expectations.
- Site Installations and Technical Support: Perform ad-hoc 'site installations', visiting customer locations to install or configure EPOS equipment, providing technical knowledge and support.
- IT Experience: Experience in the IT (or EPOS) sector with considerable exposure to a multitude of networking, hardware, and software deployments.
- Technical Skills: Experience configuring networks, servers, switches, and computer hardware, as well as virtual machine and VMware experience, including Microsoft Hyper-V.
- Communication Skills: Excellent verbal and written English communication skills, able to communicate concisely and clearly at all levels with both internal and external customers.
- Microsoft Operating Systems: Excellent knowledge of Microsoft Operating systems (Windows Desktop and Server) including Server 2012 – 2022, Windows 7 – Windows 11.
- Microsoft Office Literacy: High Microsoft Office literacy knowledge ranging from Word, Excel, and Teams.
- EPoS Experience: Experience in working on EPoS (Electronic Point of Sales) would be advantageous.
- Basic Electronics Knowledge: Basic electronics knowledge is highly desirable.
- Attention to Detail and Time Management: Excellent attention to detail, time management, and self-motivation.
