Delivery Manager

3 weeks ago

Burgess Hill, West Sussex, United Kingdom AMEX Full time
Lead the Way with American Express

At American Express, we're committed to backing our customers, communities, and each other. As a Delivery Manager, you'll play a critical role in leading our technology teams to deliver exceptional customer experiences.

Key Responsibilities
  • Drive program execution, demonstrating servant leadership and technical expertise across domains and business domains.
  • Partner with LPM, Product, and Engineering owners for early engagement and prioritization, driving Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams, and Business Partners.
  • Ensure dependency alignment for teams and trains across the organization and external partners.
  • Partner with Product Managers, Product Owners, New Product Development, Business Partners, and Architects to ensure strategy, vision, and roadmap alignment and execution.
  • Ensure value is achieved by the program/technology product delivery on behalf of end users.
  • Assist with prioritization via experience regarding cross-platform technology delivery and using methodologies such as economic decision making.
  • Collaborate with Delivery Managers, Release Train Engineers (RTEs), and TPMs to identify and coordinate cross-platform dependencies.
  • Create data-driven insights into the delivery and execution of the program through partnerships with Product Managers, Product Owners, New Product Development, Business Partners, and Architects.
  • Manage impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership.
  • Support and encourage innovation through continuous exploration.
  • Aggregate and drive End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.
  • Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.
  • Track and measure capability and epic execution.
  • Manage external relationships, e.g., product partners or technology vendors on behalf of the Technology organization.
Technical Skills
  • Inform or co-develop architecture and process flows to ensure end-to-end technology product solutions.
  • Understand the program's technical platforms and applications.
  • Execute solution technical alignment discussions, bridging the gap between product teams.
Leadership and Coaching
  • Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets.
  • Live the Agile and SAFe Values & Principles.
  • Encourage diversity of thought and demonstrate an open mindset.
  • Foster a culture of trust and leadership in others.
  • Champion a learning culture to drive continuous improvements and standardization.
  • Respectfully and purposefully challenge the status quo.
  • Inspire collaboration and quality practices between system architects & Agile teams and product teams.
  • Guide to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers.
  • Ensure compliance with SDLC standards across the program.
  • Ensure data integrity for the program within the Agile Management tools.
  • Influence without authority through effective change and leadership management.
Minimum Qualifications
  • 7+ years relevant Program and/or Project Management experience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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