Delivery Manager

4 weeks ago

Burgess Hill, West Sussex, United Kingdom AMEX Full time
Lead the Way with American Express

At American Express, we're committed to backing our customers, communities, and each other. As a Delivery Manager, you'll play a critical role in leading our technology teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Drive program execution, demonstrating servant leadership and technical expertise across domains and business domains.
  • Partner with LPM, Product, and Engineering owners for early engagement and prioritization, driving Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams, and Business Partners.
  • Ensure dependency alignment for teams and trains across the organization and external partners.
  • Partner with Product Managers, Product Owners, New Product Development, Business Partners, and Architects to ensure strategy, vision, and roadmap alignment and execution.
  • Ensure value is achieved by the program/technology product delivery on behalf of end users.
  • Assist with prioritization via experience regarding cross-platform technology delivery and using methodologies such as economic decision making.
  • Collaborate with Delivery Managers, Release Train Engineers (RTEs), and TPMs to identify and coordinate cross-platform dependencies.
  • Create data-driven insights into the delivery and execution of the program through partnerships with Product Managers, Product Owners, New Product Development, Business Partners, and Architects.
  • Manage impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership.
  • Support and encourage innovation through continuous exploration.
  • Aggregate and drive End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.
  • Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.
  • Track and measure capability and epic execution.
  • Manage external relationships, e.g., product partners or technology vendors on behalf of the Technology organization.
Requirements:
  • 7+ years of relevant Program and/or Project Management experience.
What We Offer:
  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

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