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Luggage Porter
2 months ago
We are seeking a highly skilled and experienced Luggage Porter to join our team at The Park Tower Hotel Knightsbridge. As a key member of our Concierge and Front of House team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Greet and escort guests to their rooms, ensuring a warm and welcoming arrival experience.
- Assist guests with luggage transportation, storage, and retrieval, providing a high level of service and attention to detail.
- Provide guests with information on hotel amenities, services, and local attractions, showcasing your knowledge and expertise.
- Collaborate with other departments to ensure a smooth and efficient guest experience, demonstrating your ability to work effectively as part of a team.
- Perform other duties as required, including opening doors, assisting with vehicle loading and unloading, and providing directions to guests.
- Previous experience as a Luggage Porter or in a similar role, with a proven track record of providing exceptional service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- Ability to work effectively in a fast-paced environment, with a high level of energy and enthusiasm.
- Knowledge of hotel operations and services, with a keen eye for detail and a commitment to delivering high-quality results.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- A competitive salary and benefits package, including a service charge and discounts on hotel stays and services.
- Opportunities for career advancement and professional development, with a focus on delivering exceptional service and results.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest experiences.
- Access to a range of employee benefits, including a company pension scheme, cycle to work scheme, and employee assistance program.