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Account Manager

2 months ago

Ellesmere Port, Cheshire, United Kingdom Gi Group Operations Full time
About the Role

We are seeking a dedicated On-Site Account Manager to join our team at Gi Group Operations. As an Account Manager, you will play a pivotal role in managing client accounts and delivering exceptional recruitment solutions.

Key Responsibilities
  • Payroll Administration: Manage payroll processes, ensuring accurate and timely payments to temporary workers.
  • KPI Reporting: Analyze and report on key performance indicators to measure recruitment success.
  • Customer Service: Provide excellent customer service to temporary workers, addressing their needs and concerns.
  • Factory Floor Presence: Visit the factory floor to oversee the temporary workforce, ensuring smooth operations and addressing any issues.
  • Recruitment: Manage the end-to-end recruitment process, including creating job adverts, screening candidates, conducting interviews, and booking hours.
  • Shift Meetings: Attend and contribute to shift meetings, ensuring clear communication between all parties.
  • Administrative Duties: Utilize Excel and Outlook for various administrative tasks, ensuring accurate and efficient record-keeping, right to work checks, and candidates' registrations.
Requirements
  • Previous Experience: Proven experience in a similar role, preferably in a recruitment or account management capacity.
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to build relationships with professionals at all organizational levels.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Problem-Solving Skills: Ability to analyze problems and provide solutions, with a logical and analytical approach.
  • Flexibility: Flexibility to work outside of core hours when required for the needs of the business.
Benefits
  • Generous Annual Leave: 25 days rising with service to 30 days.
  • Birthday Off: One extra day off on your birthday.
  • Holiday Purchase Scheme: Opportunity to purchase additional annual leave.
  • Flexible Start and Finish Times: Flexible start and finish times to suit your needs.
  • Flexible Bank Holidays: Flexible bank holiday arrangements.
  • Work from Anywhere: Opportunity to work from anywhere up to four weeks a year.
  • Healthcare and Benefits: Comprehensive healthcare and benefits package, including dental, glasses, and eye tests.
  • Employee Assistance Programme: Access to an employee assistance programme for support and guidance.
  • Pension Scheme: Contributory pension scheme.
  • Financial Coaching: Access to financial coaching and support.
  • Income Protection Insurance: Income protection insurance to provide support in times of need.
  • Life Insurance: Life insurance to provide peace of mind.
  • Industry-Leading Training: Access to industry-leading training and development opportunities.
  • Career Pathway Programme: Career pathway programme to support your career development.
  • Learn a New Language: Opportunity to learn a new language.
  • Electric Car Scheme: Electric car scheme to support sustainable travel.
  • Paid Time Off to Volunteer: Paid time off to volunteer or move house.