Travel Sales Consultant
1 week ago
We are seeking a highly motivated and driven individual to join our dynamic team as a Travel Sales Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and converting incoming calls into bookings.
Key Responsibilities:
- Respond to inbound calls and understand customer needs, building rapport and offering expert cruise and land holiday solutions.
- Provide excellent service to all customers, utilizing your excellent communication skills to treat every customer as an individual.
- Create fantastic customer engagement, understand customer requirements, pitch, and close the sale.
- Offer alternative solutions if the original offering does not meet customer requirements.
- Meet or exceed company KPIs.
- Make accurate cost calculations and provide customers with quotations quickly and efficiently.
- Produce accurate administration work to complete the booking process.
- Work proactively as part of a small team within a large department of Sales Advisors, bringing energy and drive to a fast-moving and dynamic environment.
- Work effectively with other departments to ensure understanding of products.
Requirements:
- Highly motivated, results-oriented, driven to accomplish goals, and have a high degree of self-motivation.
- Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations.
- Able to thrive under pressure.
- Demonstrate resilience and focus on opportunities, high quality, and business profit.
- Great attention to detail.
- Good working knowledge of Excel, Word, Outlook, and the internet.
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