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Customer Service Representative

2 months ago

Swindon, Swindon, United Kingdom Tenpin Ltd Full time

About Us

Tenpin Ltd is a leading entertainment company that offers a unique blend of bowling, dining, and leisure activities. Our mission is to provide an exceptional experience for our customers, and we're looking for talented individuals to join our team.

The Role

We're seeking a highly motivated and customer-focused Customer Service Assistant to join our team. As a key member of our front-of-house team, you will be responsible for delivering an outstanding experience for our customers. This includes:

  • Welcoming customers and providing a warm and friendly welcome
  • Booking customers in at reception and managing the flow of customers
  • Being a point of contact for customer questions and concerns
  • Identifying sales opportunities and promoting our services
  • Hosting individuals and children's parties and ensuring a memorable experience
  • Delivering food and beverages to customers
  • Maintaining a clean and tidy environment

Key Skills and Qualities

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Flexibility and adaptability in a dynamic environment
  • Ability to work independently and as part of a team

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A fun and dynamic work environment
  • Free bowling and dining for you and your family
  • Discounts on our services and products

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss further.