Front of House Team Lead

3 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Loungers Full time
Join Our Team as a Front of House Supervisor

Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in delivering exceptional customer experiences and supporting the management team to maintain our high standards.

Key Responsibilities:
  • Support the management team to maintain high standards of customer service and quality
  • Lead from the front, setting the pace high for the team to ensure excellent service delivery
  • Develop and implement effective strategies to drive sales and revenue growth
  • Manage and motivate the front of house team to achieve excellent results
  • Monitor and report on key performance indicators (KPIs) to inform business decisions
What We Offer:
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licensed Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For:
  • You're probably an existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafes, or coffee shops.
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • You'll have a natural talent and passion for hospitality.
  • You'll be extremely driven and relentless at overcoming challenges or obstacles.
  • You'll have good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • You'll have good communication skills with the ability to build rapport and trust.
  • You'll be a self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • You'll have strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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