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Service Technician

1 month ago

Cardiff, Cardiff, United Kingdom ZipRecruiter Full time
Job Title: Service Technician

We are seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing technical assistance to assigned accounts within specified timescales.

Key Responsibilities:
  • Investigate and rectify faults reported by customers and channel partners
  • Perform routine maintenance and modifications/updates as required
  • Provide support during installations
  • Understand and adhere to SLAs relating to assigned accounts
  • Carry out basic fault finding and troubleshooting
  • Collaborate with colleagues to ensure seamless service delivery
  • Log call details using the call logging system within agreed timescales
  • Report reoccurring faults to enable proactive management
  • Share expertise and technical information with team members
  • Build relationships with key stakeholders within assigned accounts
Requirements:
  • Full UK driver's license required
  • Previous experience in a field technical support environment, preferably in the MFP/copier/print arena
  • City & Guilds or similar qualification
  • Ability to think logically to resolve issues efficiently
  • Excellent communication and interpersonal skills
What We Offer:
  • Competitive salary
  • 25 days holiday (pro rata for part-time/temporary employees)
  • Company car and fuel card
  • Buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme (8% total contribution)
  • Company sick pay
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme
  • Lifeworks
  • EyeCare

We value the 5 C's - Communication, Courage, Commitment, Cooperation, and Consciousness. We expect employees to live by these values and carry out their work fairly and honorably, respecting people, our work, and the community.