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Front Desk Hospitality Representative

2 months ago

Glasgow, Glasgow City, United Kingdom Sonder Full time
About Sonder

Sonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring design to create a seamless and personalized experience for our guests.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for providing exceptional guest experiences, resolving issues, and ensuring that our properties are clean, organized, and well-maintained.

Key Responsibilities
  • Provide friendly and professional service to all guests, both in person and via phone, email, and chat.
  • Guide guests through the Sonder experience, ensuring they are able to make the most out of their stay and use our technology features.
  • Manage complex guest interactions, including resolving customer complaints and assisting with special requests.
  • Utilize our digital communication systems to receive guest calls, SMS, and live chats, and offer immediate support from the Front Desk.
  • Assist with administrative tasks, such as inventory checks and minor maintenance issues.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
  • Share knowledge with other team members, including job shadowing, coaching, and other responsibilities as requested.
Requirements
  • Personable, guest-centric, and positive attitude.
  • Excellent problem-solving skills and ability to work effectively in a fast-paced environment.
  • Strong computer literacy and writing skills, with comfort switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented.
  • Ability to work effectively in a team environment and independently.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.
  • Previous experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
What We Offer
  • Competitive compensation.
  • Generous stock plan.
  • Medical, dental, and vision insurance (where applicable).
  • Flexible vacation.
  • Annual free credits and discounts to stay in Sonder properties.
  • A dynamic work environment and a team of smart, ambitious, and fun-to-work-with colleagues.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.