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Client Support Specialist

2 months ago


Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full time
Position Overview

The selected candidate will be responsible for:

  • Addressing customer inquiries through various channels promptly and to a high standard.
  • Processing customer orders via phone and managing email correspondence from clients and suppliers.
  • Identifying opportunities for enhancing the service experience for our clientele.
  • Ensuring a positive interaction for all customers engaging with Zoro UK Ltd.
  • Coordinating order placements with suppliers and monitoring order progress.
  • Handling a variety of administrative tasks, including order tracking and processing returns and refunds.
  • Supporting additional responsibilities as required.
  • Adhering to GDPR regulations (training will be provided).
  • Complying with the company management system (ZIMS) standards consistently.

Qualifications
  • A minimum of two years' experience in a customer service environment is preferred.
  • A strong customer-centric approach.
  • Capability to work autonomously while contributing to team objectives.
  • Proficiency in managing multiple tasks and handling a high volume of inquiries.
  • Exceptional attention to detail while managing various responsibilities simultaneously.
  • Ability to maintain composure and professionalism under pressure.
  • Self-motivated, enthusiastic, and proactive.
  • Proficient in computer skills; familiarity with SAP and Salesforce is advantageous.
  • Strong verbal and listening communication skills.

Employee Benefits
  • 33 days of annual leave, inclusive of public holidays, with an option to purchase up to 5 additional days.
  • Exclusive staff discounts available on our website.
  • Generous pension contribution (8% from Zoro UK Ltd).
  • Comprehensive medical, personal accident, life, and income protection insurance.
  • Attractive company sick leave policy.
  • Enhanced maternity and paternity leave benefits.
  • Subscription to Perkbox for additional perks.
  • Cycle to Work Scheme available.
  • Quarterly company events to foster team spirit.
  • Modern, spacious office environment with complimentary beverages and snacks.