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Client Support Specialist
2 months ago
The selected candidate will be responsible for:
- Addressing customer inquiries through various channels promptly and to a high standard.
- Processing customer orders via phone and managing email correspondence from clients and suppliers.
- Identifying opportunities for enhancing the service experience for our clientele.
- Ensuring a positive interaction for all customers engaging with Zoro UK Ltd.
- Coordinating order placements with suppliers and monitoring order progress.
- Handling a variety of administrative tasks, including order tracking and processing returns and refunds.
- Supporting additional responsibilities as required.
- Adhering to GDPR regulations (training will be provided).
- Complying with the company management system (ZIMS) standards consistently.
Qualifications
- A minimum of two years' experience in a customer service environment is preferred.
- A strong customer-centric approach.
- Capability to work autonomously while contributing to team objectives.
- Proficiency in managing multiple tasks and handling a high volume of inquiries.
- Exceptional attention to detail while managing various responsibilities simultaneously.
- Ability to maintain composure and professionalism under pressure.
- Self-motivated, enthusiastic, and proactive.
- Proficient in computer skills; familiarity with SAP and Salesforce is advantageous.
- Strong verbal and listening communication skills.
Employee Benefits
- 33 days of annual leave, inclusive of public holidays, with an option to purchase up to 5 additional days.
- Exclusive staff discounts available on our website.
- Generous pension contribution (8% from Zoro UK Ltd).
- Comprehensive medical, personal accident, life, and income protection insurance.
- Attractive company sick leave policy.
- Enhanced maternity and paternity leave benefits.
- Subscription to Perkbox for additional perks.
- Cycle to Work Scheme available.
- Quarterly company events to foster team spirit.
- Modern, spacious office environment with complimentary beverages and snacks.