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Senior Facilities Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

About the Company:

Hays Specialist Recruitment Limited is a leading provider of specialist expertise in Facilities Management, delivering exceptional results across the UK and Ireland. Our company culture is built on trust, open communication, and a commitment to employee development.

Our Values:

  • Investing in our employees to drive excellence
  • Providing a supportive and inclusive work environment
  • Delivering high-quality services through expertise and relationships

Your Role and Responsibilities:

We are seeking a skilled individual to manage contracts, meet KPIs, and SLAs. Key responsibilities include:

  • Managing a team of operators, distributing workloads, and overseeing contact centre operations
  • Providing training and development opportunities to enhance team performance
  • Generating weekly, monthly, and yearly reports to monitor team performance and identify areas for improvement
  • Managing timesheets and ensuring compliance with company policies

Requirements:

  • Experience in contract management, focusing on KPIs and SLAs
  • Proficiency in CAFM systems
  • Background in maintenance and construction

What We Offer:

  • 36 days paid annual leave
  • Company pension
  • Free life insurance
  • Free BUPA Health Assessments
  • Discounted Private Healthcare and Gym Memberships
  • Health and Wellbeing programme
  • Development Opportunities and Training