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Service Desk Analyst

2 months ago


Warrington, Warrington, United Kingdom Tata Consultancy Services Full time
Job Title: Service Desk Analyst

Job Summary:

We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Resolve technical issues promptly and effectively
  • Collaborate with internal teams to resolve complex issues
  • Document and track incidents, problems, and changes
  • Participate in on-call rotations and provide 24/7 support
  • Stay up-to-date with new technologies and processes
  • Contribute to process improvements and knowledge sharing

Requirements:

  • ITIL certification
  • Experience in a service desk environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical and technical skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for technology, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you