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Service Desk Analyst
2 months ago
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be the first point of contact for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Resolve technical issues promptly and effectively
- Collaborate with internal teams to resolve complex issues
- Document and track incidents, problems, and changes
- Participate in on-call rotations and provide 24/7 support
- Stay up-to-date with new technologies and processes
- Contribute to process improvements and knowledge sharing
Requirements:
- ITIL certification
- Experience in a service desk environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong analytical and technical skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for technology, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you