Senior Quality Assurance Manager
6 days ago
Job Summary:
We are seeking a highly skilled Senior Quality Assurance Manager to join our team at NHBC. As a key member of our organization, you will be responsible for leading the development and implementation of our Quality Assurance (QA) processes.
About the Role:
- Collaborate with existing QA teams to investigate and assess current QA processes, providing evidence-based recommendations for enhancements and development.
- Design and develop a comprehensive Quality Assurance framework that sits across our consumer-facing departments, aligning with regulatory standards and industry best practices.
- Drive the adoption and embedding of the new QA framework, setting clear goals and leading the charge in optimizing QA processes across the organization.
- Ensure all QA procedures and processes are thoroughly documented to provide assurance of key controls and facilitate continuous improvement.
- Report findings and progress to senior management and relevant committees.
Requirements:
- Proven experience of implementing and embedding a QA Framework within a financial services environment.
- Practical experience of managing QA teams within a financial services environment.
- Up-to-date knowledge of regulatory requirements and industry standards.
- Experience of designing, managing, and overseeing projects.
- Proven understanding of the financial services industry and applicable FCA sourcebooks with a particular focus on Consumer Duty and Consumer Vulnerability.
About NHBC:
We are a modern, lifestyle, and family-friendly employer who are in a period of rapid growth, investing in technology, data, and new ways of working. We offer exceptional personal development and career progression opportunities, including full training, ongoing development, and the opportunity to gain recognized qualifications and professional memberships.
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