Retail Store Manager

4 weeks ago

Kingston upon Thames, Greater London, United Kingdom Chisholm Hunter Full time
Job Title: Manager Designate

Location: Kingston

The Role:

The Manager Designate will be a key player in driving business growth, maximizing sales turnover, and profitability by achieving targets, minimizing costs, and delighting customers. This role requires a strong leader who can set standards within the store, be a role model to the team, and consistently deliver to company expectations on sales and service, operations, and product.

The Manager Designate will display exceptional leadership style, lead from the front, and hold colleagues accountable for both performance and behaviors. This includes meeting and exceeding store targets, driving performance by reviewing and analyzing performance versus target, completing SMART action plans to address any underperforming areas.

Key Responsibilities:

  • Manage the sales floor as the daily priority, ensuring sales opportunities are grasped and maximized, and that windows are actively managed and clients are approached in a non-business way by the most appropriate, capability-tested team member.
  • Exceptional stock management, ensuring that best practice stock controls are maintained and that stock loss is at, or below, the company average.
  • Secure merchandise by complying with security systems and measures, ensuring all colleagues are fully trained on security procedures.
  • Maintain the highest standards for store and colleague presentation, upholding the luxury brand image, working with facilities to maintain store fabric and highlight any repair or renewal of assets where required.
  • Effectively manage the rota system and ensure staffing levels are maintained to offer the best service while staying within budgeted parameters.
  • Maximize the sales performance of the store by utilizing all commercial reports available before making commercial decisions.
  • Identify new business development areas in order to increase sales, including continuous competitor analysis and action planning with SMART objectives.
  • Create an exciting culture of delighting customers, manage external feedback sites (Google reviews, etc.) to promote our 'A Cut Above' philosophy, and be responsible for increasing client base and driving actions to increase customer loyalty.
  • Develop store succession plans through effective and timely recruitment, regular 121s, coaching logs, and development of the team to achieve their goals.

Benefits:

  • Competitive salary with annual leave increasing by one day per year with every year of service.
  • Your birthday off.
  • Unrivalled career opportunities.
  • Full Academy Training and further sponsorship.
  • Industry-leading bonus package.
  • Private healthcare.
  • Life assurance of three times your salary.
  • Generous staff discount for you and your friends and family across Chisholm Hunter.

We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial, and people-focused leaders to share our journey. In return, you will get fantastic guidance and support from our central team across Finance, HR, Marketing, IT, and our Workshop as well as some of the best experience in the industry in our Retail Support Team.

If you're proud of your past achievements and are keen to be 'A Cut Above' in supporting the business to maximize sales and delight our clients, then please apply now. We would love to hear from you.

Job Types: Full-time, Permanent

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