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Reservations and Groups Executive

2 months ago

North West London, United Kingdom Danubius Hotel Full time

About the Role

We are seeking a highly skilled and enthusiastic Groups & Reservations Coordinator to join our Sales & Marketing Team on a 1-year fixed-term contract. Reporting into the Reservations Supervisor, you will be responsible for supporting the Groups & Reservations function in both day-to-day operations and taking ownership for coordination and facilitation of group bookings and reservations for the business.

Key Responsibilities

  • Building strong business relationships with customers, actively seeking feedback and conducting customer show arounds, communicating needs to other departments as necessary.
  • Responding to all groups & reservations enquiries to provide accurate information by mailing out brochures, tariffs and address queries as appropriate. Negotiating rates with customers, with assistance from the Reservations Supervisor.
  • Responding to customer comments and complaints, seeking Managers support where necessary. Ensuring accuracy of all statistical data, charges to customer accounts, completing weekly function sheets and reports ready for distributing to departments.
  • Through built-up product knowledge, be able to offer an alternative (i.e., date, type of space) if we cannot provide what our caller requires.
  • Ensure that all enquiries are dealt with in an efficient and pleasant manner. Checking all correspondence in connection with reservations and dealing with them accordingly to reflect any changes or cancellations whilst always maintaining the filing system.
  • Build relationships with clients and ensure unrivalled service and opportunity to gain repeat business, working in accordance with the overall commercial strategy.

Requirements

  • Previous experience working with Opera or in a Reservations role.
  • Excellent interpersonal skills, able to communicate with all levels of organisation.
  • Great verbal and written communication skills.
  • Proficiency in Microsoft Outlook, Word and Excel.
  • Strong attention to detail, organisational skills and ability to manage own workload.

Benefits

  • Meals on Duty.
  • Pension scheme with enhanced 6% Employer contributions.
  • Uniform laundry service.
  • Discount travel program in Danubius hotels including Friends & Family discount.