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IT Service Transition Manager

3 months ago

Edinburgh, Edinburgh, United Kingdom Leonardo Full time

Position Overview: The IT Service Transition Manager is integral to the effective execution of IT initiatives within our organization, ensuring a seamless and secure transition. As part of a dedicated team, you will oversee Operational Readiness for diverse IT project rollouts under our Service Integration and Management (SIAM) framework, which is essential for meeting project goals and fostering the advancement of the Leonardo enterprise.

  • Partner with the project leader to initiate new project tasks and outline essential operational outcomes
  • Track the progress of critical operational outcomes throughout project milestones
  • Evaluate the operational preparedness of new project rollouts prior to their shift into Service Operations
  • Foresee and shape customer requirements for IT services
  • Supervise the deployment process for new IT Operations capabilities
  • Manage changes to the IT landscape to mitigate risks to business services
  • Communicate IT operational requirements effectively with colleagues
  • Remain updated on corporate IT advancements

Requirements:

  • Proven experience in IT Service Transition lifecycle phases and procedures
  • Thorough knowledge of service transition concepts, methodologies, and best practices, especially within the ITIL framework
  • Exhibited leadership in IT service transition efforts across both physical and cloud environments
  • Strong analytical and problem-solving capabilities
  • Exceptional communication and stakeholder engagement skills
  • Detail-oriented with a commitment to delivering superior service transitions
  • Ability to operate independently and manage multiple priorities efficiently

Company and Benefits:

At Leonardo, we provide a comprehensive benefits package, emphasize continuous learning and development, and promote a flexible work approach that accommodates both our employees and clients. Join us for a career rich with opportunities and inclusivity.

  • Flexible Working: Enjoy adaptable hours and hybrid working arrangements. Part-time roles are also available.
  • Company Funded Flexible Benefits: Access private healthcare, dental plans, Workplace ISA, Go Green Car Scheme, and technology/lifestyle options (with an annual allowance of £500)
  • Holidays: Receive 25 days of leave plus public holidays, with options to buy/sell leave and accumulate up to 12 additional flexi leave days each year
  • Pension: Benefit from an award-winning pension plan with up to 10% employer contribution
  • Wellbeing: Access the Employee Assistance Programme offering mental health and financial wellbeing support, along with diverse network groups demonstrating our commitment to diversity & inclusion
  • Lifestyle: Enjoy discounted gym memberships and participate in the Cycle to Work scheme
  • Training: Gain free access to over 4000 online courses via Coursera
  • Referral Incentive: Earn rewards for successfully referring a friend or family member
  • Bonus: Scheme available for all employees at management level and below