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Student Success Coach
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Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeRole OverviewWe are seeking a highly skilled Student Success Tutor to join our team at GBS Global Applied Knowledge. As a Student Success Tutor, you will play a vital role in supporting students to achieve their academic goals.Main ResponsibilitiesThe successful candidate will be responsible for:Maintaining a comprehensive knowledge of GBS support services...
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Student Success Coach
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Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeAbout the Role:We are seeking a highly motivated and organized Student Success Tutor to join our team at GBS Global Applied Knowledge.Job Summary:The Student Success Tutor will play a pivotal role in maintaining high levels of student retention and satisfaction. They will be responsible for providing first-line support to students, guiding them through key...
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Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
Student Success Coach
2 months ago
At GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.
Key Responsibilities:
- Provide guidance and support to students in accessing academic services and resources.
- Triage student problems and offer immediate support to resolve issues or refer on as appropriate.
- Understand mitigating circumstances, deferral procedures, and other academic regulations to advise students accordingly.
- Provide basic academic support to students, both inside and outside the classroom.
- Refer students to the support service appropriate for their needs.
- Help students navigate learning resources, including library and e-library resourcing.
- Provide basic IT support and signpost students to appropriate IT helpdesks.
- Identify and report common academic and IT-related issues that might benefit from a pre-emptive solution.
- Monitor student attendance and ensure timely contact with students who are missing sessions.
- Refer students missing two weeks or more, or with less than 50% attendance, to the Retention Team.
- Assist with ensuring communication with students is both timely and effective.
- Assist with the administration of surveys and the collection of results for analysis.
Requirements:
- Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
- Strongly developed sense of service delivery and customer/student-focused approach.
- Strong interpersonal skills – active listening, excellent written and verbal communication.
- Strong administrative skills with proficiency in MS Office applications.
- Good attention to detail.
- Ability to work well as part of a team.
- Ability to work under pressure and to deadlines.
- Flexibility, approachability, and a strong customer service ethic.
- Ability to handle sensitive and personal information with tact and confidentiality.
We are committed to GBS values and regulations, including equal opportunities policy, and to our Social, Economic, and Environmental responsibilities. If you are a motivated and dedicated individual who is passionate about supporting students, we encourage you to apply for this exciting opportunity.
