Senior Operations Manager

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Fairford Associates Full time £8

Job Title: Senior Operations Manager

Job Summary:

Fairford Associates is seeking an experienced Senior Operations Manager to lead and drive performance across key accounts in the commercial cleaning sector. The successful candidate will be responsible for overseeing performance management, ensuring contract compliance, and guiding Site Managers/Supervisors to maximize contract KPIs and team performances.

Key Responsibilities:

  • Assist and oversee performance management to ensure contract compliance and customer satisfaction.
  • Ensure that employees have been trained to standards and identify training needs to support career development.
  • Responsible for guiding Site Managers/Supervisors to maximize both contract KPIs and their team's personal performances.
  • Team Building and promoting a harmonious working environment.
  • Ensure that employees are adhering to H&S policies.
  • Responsible for completing weekly timesheets for the key accounts.
  • Manage weekly Payroll report.

Requirements:

  • Ideal five years management experience in the contract cleaning sector.
  • Possess a full UK driving license.
  • Proficient in Microsoft Office.

What We Offer:

  • A company car plus fuel card.
  • A phone and laptop.
  • Salary circa £35k.
  • 20 days holiday (plus bank holidays).
  • Access to employee assistance programme - 24/7 wellbeing support.
  • Nest pension, with 3% employer contribution.


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