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Client Relations Coordinator

2 months ago

Potters Bar, Hertfordshire, United Kingdom Medicines and Healthcare Products Regulatory Agency Full time

Position Overview

We are seeking a Customer Experience Specialist (Sales) to be part of our Customer Experience Centre (Sales Team) within the Communications & Engagement division.

This is a full-time role on a fixed-term contract. The position requires a flexible, hybrid working arrangement, with a minimum requirement for on-site presence to foster collaboration and engagement with partners and stakeholders essential for business operations.

Role Responsibilities

The Medicines and Healthcare products Regulatory Agency plays a crucial role in enhancing public health through the effective regulation of medical products.

The Customer Experience Centre serves as the primary point of contact for inquiries and requests from various stakeholders, including patients, the public, and industry representatives.

Key Duties:

  • Managing customer inquiries and requests from a global audience.
  • Contributing significantly to public health initiatives worldwide.
  • Engaging in a dynamic environment, collaborating with multiple departments within the organization.

Main Responsibilities:

  • Processing sales orders for reference materials.
  • Addressing customer inquiries and providing timely responses.
  • Assisting team members to maximize overall team performance.
  • Collaborating with various departments and external partners to enhance customer satisfaction.

Candidate Profile:

  • Experience in customer service roles.
  • Proficient in IT, with a solid understanding of various software applications.
  • Strong written and verbal communication skills, capable of tailoring responses to meet customer needs.
  • Ability to prioritize tasks effectively, manage competing demands, and consistently deliver high-quality results.
  • Familiarity with relevant regulations, including data protection standards.

Benefits:

  • Competitive salary with pension contributions.
  • Generous annual leave policy, increasing with service.
  • Flexible working arrangements to support work-life balance.
  • Access to professional development opportunities.
  • Employee assistance programs and various staff benefits.