Service Design and Transition Specialist

4 days ago


York, York City, United Kingdom Investigo Change Solutions Full time
Job Overview

Investigo Change Solutions is seeking a highly skilled Service Design and Transition Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the smooth transition of services from development to production.

  • Key Responsibilities:
  • Develop and implement governance frameworks to support service transition and release management practices.
  • Continuously review and refine transition and release processes to improve efficiency, minimize errors, and enhance overall quality of service delivery.
Day-to-Day Activities

As a Service Design and Transition Specialist, you will be responsible for:

  • Planning and coordinating the transition of new or modified services from development through to production.
  • Collaborating with change management practices to assess the impact of proposed changes, evaluate risks, and ensure appropriate controls are in place to manage potential disruptions to services.
  • Establishing and maintaining quality assurance processes to ensure all releases meet required standards for performance, reliability, and security.
  • Identifying and mitigating risks associated with the transition and release process, such as compatibility issues, infrastructure limitations, or potential security vulnerabilities.
Requirements

To be successful in this role, you will need:

  • A Level IT, BTEC in Computing, or equivalent qualification.
  • MCP or equivalent certification.
  • PRINCE2 certification would be desirable.
  • ITIL - V3/4 Foundation certification.
  • ITIL - V3/4 Practitioner (Service Transition, Release Management) certification.
  • ITIL - Practice Manager certification (desirable).
  • ITIL - Managing Professional certification (desirable).

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