Service Design and Transition Specialist
4 days ago
Investigo Change Solutions is seeking a highly skilled Service Design and Transition Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the smooth transition of services from development to production.
- Key Responsibilities:
- Develop and implement governance frameworks to support service transition and release management practices.
- Continuously review and refine transition and release processes to improve efficiency, minimize errors, and enhance overall quality of service delivery.
As a Service Design and Transition Specialist, you will be responsible for:
- Planning and coordinating the transition of new or modified services from development through to production.
- Collaborating with change management practices to assess the impact of proposed changes, evaluate risks, and ensure appropriate controls are in place to manage potential disruptions to services.
- Establishing and maintaining quality assurance processes to ensure all releases meet required standards for performance, reliability, and security.
- Identifying and mitigating risks associated with the transition and release process, such as compatibility issues, infrastructure limitations, or potential security vulnerabilities.
To be successful in this role, you will need:
- A Level IT, BTEC in Computing, or equivalent qualification.
- MCP or equivalent certification.
- PRINCE2 certification would be desirable.
- ITIL - V3/4 Foundation certification.
- ITIL - V3/4 Practitioner (Service Transition, Release Management) certification.
- ITIL - Practice Manager certification (desirable).
- ITIL - Managing Professional certification (desirable).
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