Leasehold Support Officer

2 weeks ago

London, Greater London, United Kingdom London Borough of Tower Hamlets Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Leasehold Services team as a Leasehold Support Officer. This is an exciting opportunity to work in a dynamic and supportive environment, providing administrative support to our team and contributing to the delivery of excellent customer service.

Key Responsibilities
  • Provide comprehensive administrative support to the Leasehold Services team, including distributing correspondence, responding to telephone enquiries, and maintaining file management systems.
  • Support senior staff with meetings, including room preparations, agenda circulation, and minute taking.
  • Process information regarding revenue accounts, raise orders, and pay invoices as required.
  • Produce statutory legal documentation and contribute to achieving performance targets.
  • Assist other team members, monitor work processes, and create basic reports.
  • Administer Leasehold Services credit and travel cards in line with guidelines.
  • Comply with Health & Safety policies and promote equality and diversity principles.
  • Engage in service charge collections and arrears escalation within the leasehold services team.
Requirements
  • Possess administration experience and have worked to deadlines.
  • Experience in a customer-facing role.
  • Knowledgeable about the diverse needs of residents and staff.
  • Basic knowledge of MS Office applications, with good English grammar and spelling.
  • Strong MS Office application skills, good communication skills, attention to detail, customer focus abilities, and the capability to work as part of a team and prioritize own workload.
  • Desirable to have intermediate knowledge of MS Word and Excel, experience in the social housing sector, GCSE/O Level in English and Maths, and a good typing speed.
About Us

The London Borough of Tower Hamlets is a diverse and vibrant community, and we are committed to promoting equality, diversity, and safeguarding in the workplace and wider community.

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