Automotive Customer Service Representative
3 days ago
We are seeking an experienced Aftersales Advisor to join our client's contact centre in Hinckley. This role offers a great opportunity for a customer-focused individual to provide exceptional service to our clients.
Key Responsibilities:- Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
- Respond to customer inquiries and provide timely resolutions
- Take inbound calls and make outbound calls to customers and suppliers
- Deal with customer complaints and resolve issues in a professional manner
- Interpret customer concerns and comments to provide effective solutions
- Liaise with customers to keep them updated on the status of their service
- Advise customers on how to resolve issues with their vehicles
- Ensure customer expectations and requirements are identified and successfully managed
- Previous experience as a Service Advisor or Aftersales Advisor is essential
- Excellent customer service skills are required to provide a high level of service to our clients
- Company pension scheme
- Ongoing training and progression opportunities
- Free parking
We are a leading recruitment agency specialising in the automotive and engineering sectors. We are committed to providing exceptional service to our clients and candidates.
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