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Front Desk Associate

2 months ago

Bristol, Bristol, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Premier Inn in Bristol. As the face of our hotel, you'll use your excellent customer service skills to welcome guests and make their stay with us unforgettable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared to the highest standards.
  • Process payments, handle customer complaints, and maintain accurate records.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide guests with the best possible experience.

What We Offer:

  • A competitive hourly rate and opportunities for career growth within our business.
  • Training and support to help you succeed in your role and develop your skills.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms, meals, and other perks.
  • A company pension and save-as-you-earn scheme to help you plan for your future.
  • Discounts on shopping, travel, cinema trips, and more.
  • A complimentary Premier Inn breakfast for two when you join us.

About Us:

We're Whitbread, the UK's leading hospitality business. We're committed to being an inclusive organisation that values diversity and welcomes applications from everyone. We believe that everyone is unique, and there should be no barriers to entry and no limits to ambition.

Why Work with Us:

We're a dynamic and supportive team that's passionate about delivering exceptional customer experiences. We're committed to making a difference in our communities and creating opportunities for our colleagues to grow and develop.