Dressing Room Attendant

4 days ago

Wimbledon, Greater London, United Kingdom Wimbledon Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Dressing Room Attendant. This is a fantastic opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and ensuring the highest standards of housekeeping in our Dressing Rooms.

Key Responsibilities
  • Customer Service
    • Provide exceptional 'front of house' customer service to members and their guests, welcoming them and responding to their queries and concerns.
    • Take lunch orders, run baths, launder towels and kit, and ensure that all facilities are clean and well-maintained.
  • Housekeeping
    • Maintain and develop services for members, including best practice in customer service and the delivery of five-star housekeeping standards.
    • Ensure that the Dressing Rooms, physiotherapy room, and massage room are tidy, bins are empty, and food and beverage offerings are restocked.
    • Monitor and maintain the cleanliness of the sauna and steam rooms, as well as the coffee machine.
  • Health and Safety, First Aid, and Child Protection
    • Comply with relevant health and safety policies, procedures, and guidelines to ensure health and safety compliance.
    • Understand, awareness, and compliance with the AELTC Child Protection Policy and Guidelines.
    • Ensure that housekeeping standards are of a five-star standard in the Dressing Rooms.
  • Administrative Tasks
    • Manage the re-stringing service provided for members, liaising with our current provider and maintaining Excel records about racket stringing transactions.
    • Manage the physiotherapy and massage bookings for colleagues and members, ensuring accurate accounting and reconciliation for the Fitness and Club Operations Manager and Finance Department.
    • Supply the Indoor Tennis Centre Operations Assistants with toiletries, towels, and new balls, monitoring stock levels and usage within agreed guidelines.
    • Sell clothing and balls to members as required within agreed guidelines and monitor stock levels.
About Us

The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world's premier tennis tournament. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect, and Excellence.

The role of the Dressing Rooms is to work collaboratively with internal and external stakeholders to provide a five-star guest service to Members, their guests, and players. The operational hours require regular evening and weekend work, including extended hours and days, and the successful candidate will support the 7-day/week operational requirements both year-round and during The Championships.

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