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Low Carbon Tech Installation Support Specialist
2 months ago
We are seeking a highly motivated and experienced Customer Service Support Team Leader to join our Solar Customer Service team at Octopus Energy. As a key member of our team, you will be responsible for leading a team of Customer Service Support Specialists to deliver exceptional service to our Solar customers.
Key Responsibilities- Lead a team of Customer Service Support Specialists, providing guidance and coaching to ensure they have the skills and knowledge to deliver outstanding service.
- Develop and implement strategies to improve customer satisfaction and retention, working closely with the regional field team to ensure seamless delivery of our installation support service.
- Collaborate with cross-functional teams to identify and resolve customer issues, ensuring that our customers receive a world-class experience.
- Coach and develop your team members, providing regular feedback and coaching to drive continuous improvement and growth.
- Work closely with the regional field team to ensure that our customers receive a consistent and high-quality experience throughout their installation journey.
- Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners, to ensure that our customers receive a seamless and exceptional experience.
- Proven experience in leading a team and delivering exceptional customer service.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and partners.
- Ability to analyze data and make informed decisions to drive business growth and improvement.
- Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
- Ability to work in a fast-paced environment, with a high level of adaptability and agility.
- Strong attention to detail and accuracy, with the ability to maintain high standards of quality and service.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and innovative company, with a strong commitment to customer service and sustainability.
- A collaborative and supportive work environment, with opportunities for growth and development.
- A comprehensive training program, to ensure that you have the skills and knowledge to succeed in your role.
