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1st Line Technical Support Specialist
2 months ago
Job Title: 1st Line Technical Support Specialist
Job Summary:
In Technology Group is seeking a highly skilled 1st Line Technical Support Specialist to join our Managed Services team. As a key member of our team, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access
- Diagnose and troubleshoot technical issues with IT systems, networks, and hardware
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Assist with the setup and maintenance of IT equipment and infrastructure
- Monitor and manage user access rights and ensure security and privacy of networks and computer systems
- Research and recommend hardware and software solutions to improve system performance
- Assist in the preparation and maintenance of IT documentation
Requirements:
- Strong understanding of networking protocols, including DNS, DHCP, TCP/IP
- Experience with Active Directory, Backup Solutions, Office 365 management, SharePoint, and MDM Setups via Intune or other(s)
- Cloud Support experience with Azure/AWS
- Driving Licence and access to own car
- Excellent communication and interpersonal skills
Desirable Qualifications:
- Previous experience working in a school/education environment
- MSP Experience
About In Technology Group:
In Technology Group is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a supportive and collaborative work environment for our employees.
