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Travel Agency Director
2 months ago
Reed is partnering with a reputable BTA Travel Agency and Coach Tour Operator in West Sussex to find a skilled Travel Agency Manager to lead their customer-facing team.
Key Responsibilities:
- Oversee daily travel agency operations, ensuring exceptional customer service at all times.
- Sell coach holidays, day excursions, cruises, and package holidays, while managing associated administrative tasks.
- Maintain a professional telephone manner and provide detailed attention to customer inquiries and bookings.
- Liaise with cruise lines to arrange promotions, visits, and represent the company at conferences and events.
- Work flexibly and adapt to a dynamic sales environment, handling tasks efficiently and with a positive attitude.
Required Skills & Qualifications:
- Proven experience as a Travel Agency Manager.
- Ability to work well under pressure in a customer-facing role.
- Excellent communication skills and a good telephone manner.
- Attention to detail and a flexible approach.
- Experience in both travel agency and coach tour operations.
- Familiarity with ABTA regulations and standards.
