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IT Support Specialist

2 months ago

Southampton, Southampton, United Kingdom Elliotts UK Full time

### Job Title: IT Technician Head Office · Head Office

### Job Description

At Elliotts UK, we're looking for a skilled IT Technician to join our Head Office team. As an IT Technician, you will play a crucial role in supporting and assisting all service desk enquiries, ensuring that all relevant information is captured to resolve queries efficiently.

### Key Responsibilities

* Log and update enquiries in a timely manner
* Escalate issues to the second line where necessary
* Visit branches as required to provide technical support
* Maintain and update the knowledge base to ensure articles are relevant and up-to-date
* Assist with project work and undertake smaller independent projects as required
* Perform routine administration and housekeeping tasks within the department

### Essential Skills and Experience

* Interest in IT and technology
* Experience or understanding of how a merchant/retail environment works
* Approachable, friendly, and able to build rapport with colleagues and customers
* Ability to provide clear, concise written reports to the second line and external support when escalating issues
* Experience or competence with general desktop support (PC hardware, printers, etc.)

### What We Offer

* Annual profit share scheme
* 24/7 wellbeing support
* Cycle to work scheme
* Enhanced maternity and paternity pay
* Christmas Hamper
* Monthly pizza on us

### About Elliotts UK

At Elliotts UK, we're committed to helping our customers build strong relationships and loyalty. We believe in treating our customers like human beings, creating a positive and supportive work environment for our employees, and delivering exceptional service to our customers.