Bar Supervisor

2 months ago

London, Greater London, United Kingdom The Stafford London Full time
About The Stafford London

Situated in the heart of historic St James's, Mayfair, The Stafford London is a luxury hotel renowned for its excellence. As a Bar Supervisor, you will be part of a team that strives to deliver exceptional experiences to our guests.

Job Summary

We are seeking a highly organized and multitasking individual to oversee the American Bar team. The successful candidate will be responsible for training and supporting staff, ensuring procedures are followed to a high standard, and guaranteeing customers enjoy an exceptional experience.

Key Responsibilities
  • Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met.
  • Address customer concerns, complaints, and feedback in a professional manner.
  • Monitor guest satisfaction and take action to enhance the overall customer experience.
  • Supervise and train bar staff.
  • Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service.
  • Enforce responsible alcohol service practices and age verification procedures.
  • Maintain a clean and safe work environment, adhering to health and safety standards.
  • Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar.
  • Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies.
  • Ensure all beverages are prepared and served according to standards and recipes.
Requirements
  • Previous experience in a similar role in a high-end hospitality setting.
  • Previous supervisory experience.
  • Highly organized, multitasking individual with a positive attitude and a team player.
  • Ability to manage varying needs and prioritizing to ensure the best business results.
  • Excellent communication and interpersonal skills.
  • An exceptional attention to detail.
  • Flexibility to work weekend and evening shifts.
About the Role

As a Bar Supervisor at The Stafford London, you will have the opportunity to work with a fantastic and supportive team. You will be responsible for delivering exceptional customer experiences, ensuring the bar operates efficiently, and maintaining a clean and safe work environment.

If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail, and first-class service skills, then this may be the place for you.

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