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Store Operations Manager

2 months ago

Worksop, Nottinghamshire, United Kingdom DUNKIN' East Midlands Full time

About the Role:

We are seeking a highly motivated and customer-focused Shift Manager to join our Dunkin' East Midlands team. As a Shift Manager, you will be responsible for leading a team of store staff to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Lead a team of store staff to achieve sales targets and provide excellent customer service
  • Manage store operations, including inventory management, cash handling, and store maintenance
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other store managers to achieve regional sales targets
  • Provide coaching and training to store staff to improve their skills and performance

What We Offer:

  • A competitive hourly rate of £11.80
  • Full-time or part-time hours available
  • Opportunities for overtime in surrounding stores
  • Regular incentives and rewards for outstanding performance
  • Staff discount on Dunkin' products
  • Pension scheme contribution
  • Management development program for career advancement

Requirements:

  • Positive attitude and passion for delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to work independently and as part of a team
  • Basic math skills and attention to detail
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings

What We Look for in Our Team Members:

  • A bright smile and a positive attitude
  • A willingness to learn and take on new challenges
  • A commitment to delivering exceptional customer service
  • A passion for working in a fast-paced environment