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Care Navigator

2 months ago

ThorpeleSoken, United Kingdom Primary Care Careers Full time

Job Summary

Thorpe Doctors Surgery in Clacton-on-Sea is seeking a part-time Care Navigator to join our team. As a key member of our front-line team, you will play a vital role in ensuring patients receive the best possible care.

Main Responsibilities

  • Greet and direct patients, providing a warm and welcoming experience.
  • Manage appointment bookings, cancellations, and prescriptions with accuracy and efficiency.
  • Provide administrative support, maintaining accurate patient records and handling correspondence.
  • Respond to patient inquiries, resolving issues and concerns in a polite and empathetic manner.
  • Assist with registration of new patients and provide information on practice procedures.
  • Answer phone calls promptly and professionally.

About Us

At Thorpe Surgery, we value our staff and strive to create a supportive and inclusive work environment. We offer a competitive salary, opportunities for professional development, and a comprehensive benefits package.

Person Specification

Essential

  • Excellent communication and interpersonal skills.
  • Ability to work in a confidential and discreet manner, respecting patient confidentiality.
  • Experience working with the general public, with a sensitive and empathetic approach.
  • Strong IT and administration skills, with the ability to learn new systems quickly.
  • Previous experience in a medical or healthcare setting is desirable.

Desirable

  • Flexibility to work additional or alternative hours to cover for colleagues.