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Front Desk Associate

2 months ago

Cheadle, Staffordshire, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Village Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that every guest has a warm and welcoming experience.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Maintain a high level of knowledge about the hotel and local area, making recommendations and providing information to guests as needed.
  • Work collaboratively with other departments to ensure seamless service delivery and exceed guest expectations.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend worth £1,500 annually.
  • Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.
Requirements
  • Personality, and bags of it.
  • A great memory, to add that personal touch for returning guests.
  • Proactive problem solver.
  • A passion for delivering the best guest experience.
  • Strong communication.
  • Team player and ability to partner with other departments.