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IT Service Delivery Lead
2 months ago
We are seeking a highly skilled Technology Operations Lead to join our Corporate Sector Infrastructure Platforms team at JP Morgan Chase Bank, National Association. As a key member of our global follow the sun team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Key Responsibilities- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
- Execute policies and procedures that ensure operational stability and availability.
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
- Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Proficient in observability and monitoring tools and techniques.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Knowledge and understanding of Incident Management practices, skills and tools.
- Strong oral and written communication skills and able to communicate with senior stakeholders.
- Strong analytical and problem-solving skills with a commitment to process improvement.
- Broad technology understanding across Cloud, Mainframe, Midrange, Distributed Systems, Storage and Networks.
- General understanding of Financial Services and key drivers of business performance.
- Strong team player, ability to foster relationships and influence others across all contributing teams and disciplines.
- Must be able to work shifts which will include a weekend day.
- Working knowledge in one or more general purpose programming languages and/or automation scripting.
- Practical experience with public cloud.
- Foundation Certification or strong knowledge of ITIL concepts is advantageous.
