Director of Operations and Fulfilment

2 weeks ago

Rotherham, Rotherham, United Kingdom Chase and Holland Recruitment Ltd Full time
Job Description

Chase and Holland Recruitment Ltd is seeking a highly skilled and experienced Head of Operations and Fulfilment to join their team.

Key Responsibilities:
  • Maintain reporting of daily, weekly and monthly OTIF customer satisfaction, and identification of any shortfalls and opportunities for improvement in collaboration with cost control and improvement from the perspective of headcount and associated budgetary responsibility for the teams under your remit.
  • Have overall leadership of the operations side of the business, maintaining the current high standards of Health and Safety in the warehouse and identifying any opportunities for improvement.
  • Monitor and report on pick accuracy percentage on daily, weekly, monthly targets and provision of relevant narrative around any anomalies or SLA failures.
  • Liaise with the commercial department to provide a weekly report to support forecasting budgets, while also being required to create a plan and schedule for stock take processes within the warehouse, and develop any appropriate SOPs and best practice.
  • Act as a Wellbeing Champion, driving positive attitudes and making people feel supported and heard.
Requirements:
  • Proven experience in a similar role leading an operational warehousing and distribution/fulfilment operation.
  • A strategic thinker who can operate across the SLT and play a strategic role in the success and direction of the business.
  • Able to be a troubleshooter who is happy to be hands on where required.
  • Strong, cross-functional working relationships across other divisions at various sites, avoiding any siloed working practices.
  • Demonstrate leadership and strategic decision making.

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