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Head of Operations and Fulfilment

2 months ago

Rotherham, Rotherham, United Kingdom Chase and Holland Recruitment Ltd Full time
Head of Operations and Fulfilment

Chase and Holland Recruitment Ltd is seeking an experienced Head of Operations and Fulfilment to join their team. As a key member of the Senior Leadership Team, you will be responsible for maintaining high standards of customer satisfaction, identifying areas for improvement, and driving strategic growth.

Key Responsibilities:
  • Maintain daily, weekly, and monthly OTIF customer satisfaction reports and identify shortfalls and opportunities for improvement.
  • Lead the operations side of the business, ensuring the current high standards of Health and Safety in the warehouse are maintained and opportunities for improvement are identified.
  • Monitor and report on pick accuracy percentage on daily, weekly, and monthly targets, providing relevant narrative around any anomalies or SLA failures.
  • Liaise with the commercial department to provide a weekly report to support forecasting budgets and create a plan and schedule for stock take processes within the warehouse.
  • Develop SOPs and best practices to drive efficiency and effectiveness.
Requirements:
  • Proven experience in a similar role leading an operational warehousing and distribution/fulfilment operation.
  • Strategic thinker with the ability to operate across the SLT and play a strategic role in the success and direction of the business.
  • Ability to be a troubleshooter who is happy to be hands-on where required.
  • Strong cross-functional working relationships across other divisions at various sites.
  • Demonstrated leadership and strategic decision-making skills.

Chase and Holland Recruitment Ltd is a leading recruitment agency specialising in Finance, Supply Chain, HR, and IT recruitment. If you are a motivated and experienced professional looking for a new challenge, please apply now.