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Carrier Accounting Relationship Manager

2 months ago

Ipswich, Suffolk, United Kingdom WTW Full time
Job Title: Carrier Accounting Relationship Manager

As a key member of our team, you will be responsible for delivering financial targets for designated Business Units. This involves building and maintaining strong relationships with Accounting Teams, Business Units, and relevant stakeholders. Your goal will be to maximize cash flow, reduce exposure, and enhance customer service.

Key Responsibilities:
  • Build and maintain ongoing relationships with carriers, Business Units, and Accounting Teams in Ipswich and Mumbai.
  • Resolve issues on key strategic carriers in a timely and effective manner, while maintaining regular communication with them.
  • Provide visibility within Business Units to facilitate query resolution.
  • Facilitate regular meetings with Business Units, where possible, to achieve successful outcomes.
  • Manage metrics to ensure action is taken to achieve financial targets.
  • Manage B&DD positions, taking a hands-on approach as necessary to reduce bad debt positions.
  • Provide guidance on the recovery of funded positions.
  • Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader for appropriate training.
  • Provide mentoring and knowledge sharing to ensure all necessary colleagues are upskilled.
  • Handle escalations, prioritizing urgent activity.
  • Produce executive summaries for stakeholders.
Requirements:
  • Superior communication skills, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organizational levels.
  • Excellent negotiation skills.
  • Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets.
  • Clear understanding of escalation procedures and effective business communication routes.
  • Ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly.
  • Good working knowledge of internal and external processes.
  • Ability to identify opportunities for improvements to practices and procedures.
  • Experience of query and issue resolution.
  • Proficient use of standard office applications, including Microsoft Outlook, Word, Excel, and PowerPoint.

At WTW, we believe that diversity makes us stronger. We want our workforce to reflect the different markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization.