IT Support Specialist
6 days ago
Job Title: IT Support Specialist
Job Type: Full-time
Location: Hybrid Working
Job Description:
We are seeking an experienced IT Support Specialist to join our team as an Epicor Analyst. As a key member of our IT department, you will be responsible for providing technical support and expertise to our users, resolving complex issues, and collaborating with other teams to integrate and improve system functionality.
Key Responsibilities:
- Provide technical support and expertise to Epicor users, resolving a variety of support tickets and requests.
- Troubleshoot and resolve complex technical issues, including Epicor system administration and integration with other IT systems.
- Liaise with 3rd party Epicor support and collaborate with other IT departments to improve system functionality.
- Develop and implement solutions to improve system efficiency and user experience.
- Participate in the development and implementation of new Epicor projects and upgrades.
Requirements:
- Minimum 2 years of experience in IT support, with a focus on Epicor systems.
- Strong technical skills, including Epicor system administration, troubleshooting, and integration with other IT systems.
- Excellent communication and interpersonal skills, with the ability to work effectively with users, 3rd parties, and other IT teams.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
What We Offer:
- A competitive salary range of £40,000 to £50,000, depending on experience.
- A comprehensive benefits package, including bonus, pension, medical, and 25 days holiday.
- The opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.
- A collaborative and supportive work environment, with opportunities for professional development and growth.
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