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Customer Service Supervisor

2 months ago

Bristol, Bristol, United Kingdom Harbour Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Harbour Hotels. As a key member of our Front Office team, you will be responsible for ensuring that every guest receives the ultimate in customer service.

Key Responsibilities:

  • Ensure that all Front Office operations are running smoothly and efficiently.
  • Provide exceptional customer service to all guests, responding to their needs and resolving any issues promptly.
  • Manage and train a team of Front Office staff, providing guidance and support to ensure that they are equipped to deliver excellent customer service.
  • Collate and analyze guest feedback, using this information to make improvements to our services and operations.
  • Manage the billing and revenue posting process, ensuring that all financial transactions are accurate and up-to-date.

Requirements:

  • Minimum of 3 years' experience in a Front Office role, preferably at Supervisory level or higher.
  • Full knowledge of OPERA and other relevant systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Ability to work under pressure and manage multiple tasks and priorities.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Discounted room rates and other perks for staff.
  • A dynamic and supportive work environment.