Infrastructure Engineer

2 months ago

Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time
About the Role

We are seeking a highly skilled 2nd Line Infrastructure Support Specialist to join our team at Leidos Innovations UK Ltd. As a key member of our Operational Support team, you will be responsible for providing technical support and expertise to our customers.

Key Responsibilities
  • Provide 2nd line technical support for infrastructure-related issues, including troubleshooting and resolving complex problems.
  • Collaborate with cross-functional teams to identify and implement process improvements and best practices.
  • Develop and maintain technical documentation, including user guides and knowledge base articles.
  • Participate in on-call rotations to provide 24/7 support for critical infrastructure systems.
  • Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to improve our infrastructure services.
Requirements
  • Strong background in infrastructure support and deployment, with a focus on virtualized environments, Windows Server, and Linux systems.
  • Excellent knowledge of networking technologies, including TCP/IP, load balancing, and firewalls.
  • Experience with Microsoft stack technologies, including SharePoint, Skype for Business, and MS SQL.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to work with customers and colleagues at all levels.
What We Offer

At Leidos, we offer a competitive salary and benefits package, including a contributory pension scheme, private medical insurance, and 33 days annual leave. We also offer opportunities for career development and growth, as well as a dynamic and inclusive work environment.

About Leidos

Leidos is a global science and technology solutions leader, working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. We are committed to diversity and inclusion, and welcome applications from all qualified candidates.

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