Store Manager

2 weeks ago


Borehamwood, Hertfordshire, United Kingdom WHSmith Full time


As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, drive business growth, and create a positive work environment that fosters employee development and success.

We are seeking a talented and experienced individual who shares our passion for delivering outstanding customer experiences and driving business results. As a Store Leader, you will be responsible for:

  • Developing and implementing strategies to drive sales growth and improve customer satisfaction
  • Leading and managing a high-performing team to achieve business objectives
  • Creating a positive and inclusive work environment that promotes employee engagement and well-being
  • Collaborating with cross-functional teams to drive business results and improve operational efficiency

Please note that we want you to have the right level of experience and qualifications for this role. Please review the full job description below to ensure you meet the requirements.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to drive sales growth and improve customer satisfaction
  • Team Leadership: Lead and manage a high-performing team to achieve business objectives
  • Operational Excellence: Ensure efficient and effective store operations to drive business results
  • Employee Development: Create a positive and inclusive work environment that promotes employee engagement and well-being

Requirements:

  • Proven track record of success in a retail leadership role
  • Excellent customer service and leadership skills
  • Ability to drive sales growth and improve customer satisfaction
  • Strong communication and interpersonal skills


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