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Deputy Operational Manager Patient Access

2 months ago

Nuneaton, Warwickshire, United Kingdom George Eliot Hospital NHS Trust Full time
Job Summary

We are seeking a highly skilled and experienced Deputy Operational Manager to join our Patient Access team at George Eliot Hospital NHS Trust. As a key member of our team, you will play a vital role in ensuring the smooth operation of our patient access services.

Key Responsibilities
  1. Support the Operational Manager and Head of Patient Access in the development and provision of a comprehensive, high-quality patient-centered care service within the resources available.
  2. Provide lead responsibility for the RTT validation team and RTT training across the trust, keeping yourself informed of policy and technical developments in patient choice and booking processes.
  3. Deputise for the Operational Manager when required.
  4. Liaise and engage with the Operational, General Managers/Departmental Managers/Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of patient bookings and RTT across the trust.
  5. Build a training package for RTT and associated PAS administrative processes with a view to training new starters and to consolidate existing RTT knowledge across the Trust as part of a mandatory training program.
  6. Regularly monitor trusts KPIs in line with the RTT Standard Operating Procedures and Patient Access policy and monitoring of the daily PTLs and highlight any concerns to the appropriate Operational Managers.
  7. Liaise with the Operational/Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.
  8. Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
  9. Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
  10. Use analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
  11. Foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.
  12. Work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
  13. Plan and organise a broad range of complex activities including the formulation of plans.
  14. Collaborate with the Operational/Head of Patient Access in managing staff within the team including regularly reviewing establishments to ensure Organisational efficiency and clinical excellence.
  15. Responsible for data entry, text processing and storage of data onto data bases.
  16. Monitoring of text messaging program and to oversee validation of all patients down to 10 weeks on the PTL and Patient Initiated Digital mutual aid patients and their administrative process.
Person Specification

Experience and Knowledge

  • Evidence of continued professional development
  • Evidence of service delivery within a healthcare setting
  • Information analysis, business planning in a multi-disciplinary Setting
  • Experience of dealing with staff management issues
  • Sound leadership abilities
  • Evidence of RTT experience

Desirable

  • Experience of Project management
  • Track record in managing and delivering change programs
  • Awareness of current NHS issues

Qualification(s) and Professional Training

  • Degree or equivalent level of ability gained through substantial NHS experience in a management setting
  • Specialist knowledge across a range of work procedures including RTT

Skills and Abilities

  • Excellent communication skills both written and verbal
  • Excellent interpersonal and facilitation skills
  • Ability to negotiate, influence and persuade staff at all levels
  • Analytical and problem-solving ability

Personal Qualities

  • Enthusiastic and self-motivated
  • Evidence of continual professional development
  • Innovative and articulate
  • Ability to work on own initiative
  • Good team worker