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Nuneaton, Warwickshire, United Kingdom George Eliot Hospital NHS Trust Full timeJob SummaryAs an integral member of our team at George Eliot Hospital NHS Trust, we are seeking an experienced and skilled Deputy Operational Manager to join our Patient Access department. This is an exciting opportunity to play a key role in the development and provision of a comprehensive, high-quality patient-centred care service.Key Responsibilities:Main...
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Deputy Operational Manager Patient Access
1 month ago
This is a challenging and rewarding role that requires a high level of expertise and leadership skills. As a Deputy Operational Manager Patient Access, you will be responsible for supporting the Operational Manager and Head of Patient Access in the development and provision of a comprehensive, high-quality, patient-centered care service within the resources available.
Main Responsibilities:- Provide lead responsibility for the RTT validation team and RTT training across the trust, keeping yourself informed of policy and technical developments in patient choice and booking processes.
- Deputise for the Operational Manager when required.
- Liaise and engage with the Operational, General Managers/Departmental Managers/Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of patient bookings and RTT across the trust.
- Build a training package for RTT and associated PAS administrative processes with a view to training new starters and to consolidate existing RTT knowledge across the Trust as part of a mandatory training program.
- Regularly monitor trusts KPIs in line with the RTT Standard Operating Procedures and Patient Access policy and monitoring of the daily PTLs and highlight any concerns to the appropriate Operational Managers.
- Liaise with the Operational/Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.
- Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
- Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
Here at George Eliot Hospital NHS Trust, our vision is to 'excel at patient care'. We are a clinically-led acute service provider on a journey to continually provide high-quality, safe, and responsive services delivered by inspiring, friendly, and compassionate staff who share our corporate values. Our values are not just words on a piece of paper, they bond us together, reflect our ambition, and shape who we are:
- Effective Open Communication
- Excellence and safety in everything we do
- Challenge but support
- Expect respect and dignity
- Local health that inspires confidence
- On-site nursery
- 27 days minimum annual leave plus bank holidays
- Cycle to work scheme
- Flexible working
- In-house training and development
- Buying and selling of annual leave
- Subsidised restaurant
- Tranquillity garden
- Generous subsidised on-site parking
