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Operations Administrator

2 months ago


London, Greater London, United Kingdom ripple Full time
Purchasing/Operations Administrator

Ripple is a consumer wellness brand dedicated to delivering exceptional customer experiences through innovative products and efficient operations. We're seeking a detail-oriented and proactive individual to join our team as a Purchasing/Operations Administrator.

Key Responsibilities:
  • Efficiently manage purchasing operations and ensure smooth order processing.
  • Track and analyze delivery times and accuracy to identify areas for improvement and ensure timely delivery of orders.
  • Liaise with couriers to resolve issues related to delayed deliveries or packaging problems.
  • Address customer complaints promptly and professionally, providing appropriate solutions and ensuring customer satisfaction.
  • Monitor freight shipments and coordinate with logistics partners to resolve any issues that may arise.
  • Support the purchasing function as needed, ensuring purchase orders, delivery notes/GRN, and supplier invoices match up and chasing missing documents as required.
Requirements:
  • Proficiency in using inventory management software, warehouse management systems, and platforms, such as Shopify.
  • Experience in data analysis and reporting.
  • Excellent communication and problem-solving skills.
What We Offer:
  • A supportive working environment with plenty of training and career development opportunities.
  • A monthly fitness package and regular team events.
  • A quarterly social program and a dynamic team environment.
  • A competitive salary and benefits package, including 25 days' holiday per year (excluding Bank Holidays) and travel to and from work covered.