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Store Supervisor

2 months ago

Croydon, Greater London, United Kingdom Toolstation Limited Full time

Job Summary

We are seeking a highly motivated and experienced Retail Supervisor to join our team at Toolstation Limited. As a Retail Supervisor, you will be responsible for leading a team of retail staff, ensuring excellent customer service, and maintaining a high level of store standards.

Key Responsibilities

  • Leadership and Team Management
    • Support and motivate the retail team to achieve sales targets and provide excellent customer service.
    • Develop and implement strategies to improve store performance and customer satisfaction.
  • Customer Service
    • Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
    • Ensure that customers receive a positive and memorable experience in the store.
  • Store Operations
    • Oversee the daily operations of the store, including receiving and processing stock, managing cash handling and security procedures.
    • Ensure that the store is maintained to a high standard, including visual merchandising and housekeeping.
  • Inventory Management
    • Manage inventory levels, including ordering and receiving stock, and maintaining accurate records.
    • Conduct regular stock takes and reconcile discrepancies.
  • Training and Development
    • Provide training and coaching to retail staff to improve their skills and knowledge.
    • Develop and implement training programs to enhance customer service and sales skills.

Requirements

  • Experience
    • Minimum 2 years' experience in a retail management role, preferably in a fast-paced environment.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work effectively in a team environment.
    • Strong problem-solving and analytical skills.
    • Ability to work flexibly, including evenings and weekends.

What We Offer

  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including a bonus scheme and pension scheme.
  • Opportunities for Career Development
    • Opportunities for career development and progression within the company.
  • Recognition and Rewards
    • Recognition and rewards for outstanding performance and contributions to the company.