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Senior Technical Services Analyst
2 months ago
New Look Group Limited is seeking a highly skilled Senior Technical Services Analyst to join our IT team. As a key member of our technical services team, you will be responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud.
The Role:
- Lead the assessment, planning, and implementation of IT infrastructure changes and service improvements, ensuring alignment with business requirements and service acceptance criteria.
- Act as the subject matter expert on server, storage, and cloud infrastructure, handling complex technical issues and managing all core operating systems, including patching, upgrades, and maintenance.
- Efficiently resolve IT infrastructure-related incidents and service requests, providing timely updates to users and liaising with IT suppliers for issue resolution.
- Oversee systems monitoring tools, ensuring thresholds and alerts are set for proactive issue resolution and maintaining IT infrastructure support documentation.
- Work with project teams to review and impact assess new business requirements, contributing to technical aspects of change documentation such as impact assessments, implementation plans, and rollout plans.
- Ensure that capacity, availability, security, and service support requirements are considered in all IT infrastructure changes, implementing, testing, and monitoring changes in line with agreed plans.
- Lead technical disaster recovery activities and ensure Asset and Configuration Management principles are applied consistently to all infrastructure changes.
What We Offer:
- A competitive salary and benefits package, including a contributory private pension scheme and profit-related bonus scheme.
- A generous staff discount of 40% off for you and a loved one, and 25% off for up to 12 friends and family members.
- Access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
- A flexible employer with a range of working patterns available.
