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IT Network and Server Specialist

1 month ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title

Systems Support and Infrastructure Analyst

Job Purpose

As a key member of our team, you will be responsible for providing high-level service support and maintaining the group's systems and infrastructure. Your role will involve identifying and implementing new developments that align with our organisation's strategy.

Key Responsibilities
  • Deliver systems and requirements in line with our IS strategy and key strategic objectives.
  • Assist in the training of department members, end users, and new employees.
  • Develop and update documents related to system or software procedures, requirements, and changes.
  • Perform maintenance and backup functions for key systems, resolving issues of diverse scope by reviewing and analysing identifiable factors.
  • Conduct testing of systems when required, to ensure efficiency and accuracy, using appropriate software tools.
  • Implement and maintain system security and data confidentiality, integrity, and availability across the network.
  • Administer, maintain, develop, and implement policies and procedures for ensuring the security and integrity of critical systems and issues related to applications support and availability.
  • Provide accurate and timely resolutions to challenging technical problems while representing the team in a positive, professional manner.
  • Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLAs.
  • Install, configure, support, troubleshoot, and document all areas of the infrastructure.
  • Troubleshoot hardware and software problems for all supported platforms within the business.
  • Test, install, and configure new hardware and software solutions.
  • Log all calls into the service desk application to ensure that statistics and analysis of all calls can be made.
  • Ensure that users are kept informed of the status of any outstanding calls.
  • Carry out 'ad-hoc' tasks when requested to assist with the security and smooth running of IT systems and to ensure a high level of support for users.
  • Perform system checks in line with procedures set.
  • Maintain department inventory and equipment specification files, maintaining error logging of system faults and liaising with users and suppliers to resolve faults.
  • Assist with the production of departmental reports on a regular basis.
  • Provide weekly reviews of work completed, work in progress, and planned work to the Head of Information Systems and members of the department.
  • Undertake training as deemed appropriate within the department and through liaison with the Head of Information Systems.
Requirements
  • Proven background working as a 2nd Line Support Analyst within a Service Desk environment.
  • Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software.
  • Good working knowledge of Microsoft Windows Server and Active Directory Network Services (Inc., but not limited to TCP/IP, DNS, Group Policy, and DHCP).
  • Good working knowledge of Microsoft Exchange.
  • Customer-focused, with experience of providing advice and guidance to customers over the telephone, e-mail, and Internet with a proven track record of service delivery.
  • Organised and methodical, with the ability to work to targets and goals unsupervised.
  • Enthusiastic, self-motivated team player with the ability to work within a demanding environment and demonstrate a logical approach to problem-solving.
  • Patience and ability to remain calm under pressure, whilst showing initiative at all times and the ability to apply a lateral thought process to problem resolution.
Desirable
  • SQL Server (Administration activities including: installation, performance tuning, security, analysis, and reporting, backup, and recovery).
  • A sound working knowledge of IP Routing and VLAN configurations.
  • Strong understanding of secure firewall configurations, including, but not limited to 2-factor SSL VPNs and granular access policies.
  • Good working knowledge of VMware, including monitoring, provisioning, housekeeping, and troubleshooting activities to maintain a stable environment.
  • Experience of supporting and administrating a VMWare vSphere virtual environment.
Additional Information
  • Location: North Leeds (onsite role)
  • Salary: £28k plus £3k for on-call (rota system 1 in 4/5 weeks all remote)
  • Holidays: 25 days holiday, increasing to 28 after 5 years full employment.
  • Pension contribution up to a matched 6%
  • Free on-site parking
  • Home broadband payment for remote dial-in support
  • Education: Commercial exposure required
  • Qualifications: ITIL and/or MCSE desirable but not essential
  • Great exposure to Enterprise level technology and full MS tech stack including Networking, Security, Virtualisation, Telephony, Physical kit all Windows – on site coaching provided to upskill for ICT environment.