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Guest Services Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Guest Services Manager to join our Front of House team at Van Dyk by Wildes. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring that their experience is memorable and exceeds their expectations.
Key Responsibilities:
- Manage the day-to-day operations of the Front of House team, ensuring that all hotel standards and procedures are met.
- Lead by example, demonstrating a passion for delivering world-class service and maintaining high standards.
- Develop and implement effective strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and achieve business objectives.
- Recruit, train, and develop a high-performing team, providing coaching and guidance to ensure they have the skills and knowledge to excel in their roles.
- Monitor and analyze guest feedback, making recommendations for improvements to enhance the overall guest experience.
- Ensure the safety and security of all guests and staff, maintaining a safe and secure environment at all times.
About You:
We are looking for a motivated and experienced individual who is passionate about delivering exceptional service and leading a high-performing team. You will have a proven track record of success in a similar role, with excellent communication and leadership skills. You will be a natural problem-solver, able to think on your feet and make sound decisions in a fast-paced environment.
Requirements:
- Proven experience as a Guest Services Manager or similar role in a similar size hotel.
- Excellent leadership and communication skills, with the ability to motivate and develop a team.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Knowledge of hotel systems and procedures, with the ability to train others to use them confidently.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer:
As a Guest Services Manager at Van Dyk by Wildes, you will have the opportunity to work with a dynamic and experienced team, delivering exceptional service to our guests. You will be rewarded with a competitive salary and benefits package, as well as opportunities for career development and growth.
